Chapter 432: Chapter 432

Zhao Renjie observed silently and sighed to himself, "Ah, how can I not be envious?"

At least he, a single dog, was envious. Google seaʀᴄh novel•fire.net

"Don’t be mad, my wife, I have my ways to deal with him," Leng Lingxiao said soothingly with a smile.

Tang Xiaowan pouted and glanced at Leng Lingxiao, "Forget it, for Nannan’s sake, I can’t be bothered to fuss over it. He’s just all about creating a scene."

"For lunch... no lamb chops for him."

"Right, give Nannan a double portion, make him drool with envy, and it has to be the clear broth version."

The lady is still too kind at heart!

Once Leng Lingxiao heard this, he realized that this was not about punishing Shen Yiming at all, but rather it was out of concern for Li Ruonan, who had suffered from severe morning sickness in the past few days, hoping to nourish her body and boost her immunity and resistance.

Actually, Li Ruonan could only drink some soup, meaning the rest of the lamb chops would naturally be Shen Yiming’s.

The little one’s still got a soft heart after all!

"Alright, clear broth, it must be clear broth."

"No, we need to tell the kitchen later to skim off the layer of fat on top, so Nannan won’t lose her appetite at the sight of it."

"Hmm, yes, that’s true."

Hearing this, Zhao Renjie quickly responded, "Rest assured, madam, I will make sure to tell them in advance."

"Good, that’s great, just don’t forget."

The two continued to enjoy their breakfast but shortly after, Tang Xiaowan suddenly remembered Shen Yiming’s earlier mention of a highly specialized issue.

This exchange meeting was no small matter.

Tang Xiaowan didn’t need to ask to know that Li Zishen’s team would definitely be led by Bai Long, a veteran in the field. Chen Ran was professionally competent, but when it came to handling emergencies, he might not necessarily match up to Bai Long.

Moreover, the venue was in Jin City.

Right time, right place, right people—Li Zishen had it all this time.

"Huahua, do you think Chen Ran can handle it?"

Leng Lingxiao’s eyes were smiling as he served Tang Xiaowan another half bowl of porridge, "I trust your judgment. You chose a husband so accurately, appointing a department manager... surely there will be no problem at all."

"Huahua, you’re so kind, thank you!"

"Here we go again, what’s there to thank?"

Tang Xiaowan gave a silly smile, said no more, and started sipping her porridge contentedly.

An hour later, at Chihai Hotel.

Dressed in professional attire, Tang Xiaowan walked out of the dressing room and sat down in the leather executive chair.

Tian Jiaojiao had all the documents neatly organized and placed on the right side of the desk, along with a freshly brewed cup of jasmine tea.

Tang Xiaowan picked up the documents and quietly began to review the contents of each page. Her gaze was focused and sharp, not wanting to miss any detail.

Tian Jiaojiao stood by her side, notebook in hand, quickly noting down the issues raised and the matters needing further action, while constantly providing Tang Xiaowan with the necessary information support.

Tang Xiaowan looked up, thought for a moment, and then said to Tian Jiaojiao, "Have the finance department summarize these data and indicators into concise charts."

As soon as she finished speaking, Tian Jiaojiao immediately took out her phone and conveyed Tang Xiaowan’s instructions to the relevant person in charge.

Time passed, and the office was filled with a tense and fast-paced work atmosphere.

Tian Jiaojiao still stood aside, holding a memo and a schedule, continuously reminding Tang Xiaowan of the next work arrangements and matters that urgently needed attention.

Tang Xiaowan lifted her head from the documents and after a moment of thought, said to Tian Jiaojiao, "Contact the housekeeping and front office departments, we’ll meet in the small conference room in 30 minutes. Managers and directors must attend, and that... Wu Qiming, notify him as well."

"What about the deputy general manager?"

"Did you take care of what I assigned you yesterday?"

"I did, this is the deputy general manager’s routine work list for the entirety of yesterday." Tian Jiaojiao handed over a chart respectfully to Tang Xiaowan.

She secretly wondered what the boss needed it for—could it be that she didn’t trust Zhang Dong?

Tang Xiaowan took the chart and quickly scanned through it. The chart detailed the departments that deputy general manager Zhang Dong had visited that day, including the relevant personnel and the time spent in discussions.

"Alright, no need to notify him then."

Half an hour swiftly passed and Tang Xiaowan closed her notebook, heading straight for the small conference room.

At this moment, the conference room was already filled with the managers and directors from the housekeeping and front office departments. Each one was serious, their hearts filled with apprehension.

General Manager Wu Qiming was looking down, writing something, deeply engrossed.

Just then, Tang Xiaowan entered the conference room and slowly took her seat at the head of the table. She looked around and saw that everyone was intently focused on her, she nodded slightly, signaling for the meeting to begin.

"Ladies and gentlemen, we received a complaint from a VIP customer yesterday about our reception service being unsatisfactory and some issues in the room. I hope everyone can discuss together, analyze the causes, and figure out solutions to prevent such incidents from happening again."

Tang Xiaowan got straight to the point with a firm and powerful voice, then turned her gaze to the housekeeping manager and the lobby manager.

"Manager Li, you go first. Briefly describe the situation from yesterday."

Upon hearing this, Manager Li quickly stood up, nodded slightly to Tang Xiaowan, and with a solemn expression, began recounting the emergency from the previous day.

"Yesterday afternoon, shortly after the guest checked in, they reported that the sofa in the meeting area had cleanliness issues, and they also felt that the reception service was neither enthusiastic nor meticulous. After inspecting the room, we found a cigarette in one of the crevices. Here, I want to apologize to everyone and ensure that we will solve the problem of sanitary blind spots from the root."

After finishing speaking, he deeply bowed.

Everyone nodded in understanding, agreeing that those hidden corners are indeed easy to overlook—cleaning them all is not always feasible.

A cigarette? Who knows who stuffed it there!

If it wasn’t the guests looking for problems on purpose, then it was likely an oversight by a previous guest.

Tang Xiaowan nodded and continued, "Let’s discuss these issues. How we can prevent sanitary blind spots and improve the quality of our front desk service."

The meeting room fell into a brief silence, then a deputy manager raised his hand to speak.

"I think the problem with room cleanliness might relate to our cleaning procedures and inspection mechanisms. We could reinforce training and introduce stricter inspection processes to prevent similar incidents from occurring again."

Then, Wu Qiming joined the discussion.

"I believe we urgently need to improve the foreign language skills at the front desk. Routine phrases are no longer enough, and relying solely on the lobby manager sometimes isn’t feasible."

Hearing this, others nodded their agreement and also offered their thoughts and suggestions.

During the meeting, some suggested strengthening training and recruiting linguistically skilled staff, others proposed creating stricter standard operating procedures, and a few recommended increasing customer feedback channels and regularly conducting satisfaction surveys.

Ultimately, after a thorough discussion and analysis, a consensus was gradually reached among the various departments.

At eleven-thirty, the meeting concluded.

However, just as Tang Xiaowan returned to her office full of confidence and Tian Jiaojiao was about to close the door, Deputy General Manager Zhang Dong suddenly appeared.

"Good day, boss. Have you finished with the meeting?"

The man spoke with humble joy, his black suit impeccable and tie knotted meticulously. His hair was well styled.

Humph, either he’s here to snitch or to resign!

Tang Xiaowan made such a conjecture in her mind, nodded for him to come in, and then walked towards her desk.